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Upshot Account and Support Manager

Copyrights: The Football Foundation

Upshot Account and Support Manager

The Football Foundation is recruiting an Upshot Account and Support Manager. Deadline 24 June

About the Football Foundation

Established in 2000, the Football Foundation is one of the largest sports charities in the world. It is a partnership between the Premier League, The FA and the Government, who between them contribute more than £60 million per year towards the development of football facilities across the country. 

Upshot is an online management system launched by the Football Foundation in 2012. Upshot enables organisations to manage, monitor and evidence their community projects and allow grant givers to measure and analyse the impact of their investment.

Upshot Account and Support Manager

Salary: £20,000 with the potential to earn £24,000 OTE

The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all Upshot clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. As Upshot is run like a social enterprise within the Football Foundation, with all profits going back into the Foundation, this role enables the candidate to work closely with a range of different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work.

The Account and Support Manager will also work on a range of different business areas such as account management, business development, marketing and software development. The role is varied and provides the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a sports charity. They will help produce Upshot’s online help guides, deliver training and workshops all around the country as well as online through webinars, and assist with improving efficiency within the team. The role will also involve other key activities beyond Upshot, such as working with the other Football Foundation departments and occasionally liaising with our Funding Partners.

What are we looking for?

The successful candidate will have some experience of web-based software applications and the not-for-profit sector. They will have a keen eye for detail and be comfortable with Microsoft Office tools, especially Excel and Powerpoint. Some track record of account management and customer service is essential and an interest in the sport/sport for development sector is welcomed.

We are looking for someone who has good writing skills, and the ability to cope in a high-pressure, fast-paced environment whilst managing multiple projects. Any previous experience of monitoring and evaluation is a plus and additional languages are a bonus but not essential.

  • Read the full job description here
  • Read the recruitment pack here


If you are inspired by the work of the Foundation and Upshot, and are attracted by this opportunity, please send us:

  • Your CV   
  • A covering letter explaining how your experience and expertise would meet our needs and why you think people and the organisations would like to use Upshot

Please send this to  

We encourage all applicants to complete the automated equality and diversity monitoring form. This confidential form helps the Football Foundation build up a picture of who is applying to join the organisation.

The closing date for applications is midnight on Sunday, 24 June. Interviews will be held during the week commencing 2 July.

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